I run customer experience for a regional builder. We used to hand buyers a pretty folder at closing…and then field frantic calls for months: “Where’s the warranty number?” “How do I winterize?” “Which filter fits again?” A colleague said, “Call Tamela Bandy.” We did. In three weeks, Tamela Bandy transformed our welcome kit from a one-and-done folder into a guided first-year program that buyers actually follow.

On paper, the deliverables were simple—better design, cleaner writing, print + digital. In reality, Tamela Bandy gave us something bigger: a system that reduced support calls, increased reviews, and made our brand feel thoughtful long after the keys changed hands.

What Tamela Bandy Delivered (and Why It Works)

• Quick-Start Guide (8 pages max).
  The “read-this-first” book: utility shutoffs, emergency contacts, Wi-Fi instructions, appliance cheat-sheets, first-week walkthrough checklist. Tamela Bandy wrote it like a pilot preflight—calm, clear, no fluff.

• Home Profile Sheets.
  A one-pager per system (HVAC, water heater, appliances) with model/serials, filter sizes, warranty start dates, QR to manuals and videos.

• Seasonal Maintenance Calendar (12 months).
  Five-minute tasks with checkboxes and QR codes to short how-to clips. Tamela Bandy kept the tone friendly and doable; homeowners actually complete it.

• Warranty Snapshot & “What Goes Where.”
  Plain-language coverage, claim steps, response times, and a decision tree: “Is this urgent? Here’s who to call and in what order.”

• Neighborhood & Services Card.
  Hyper-local contacts (utilities, trash day, HOA portal, nearest urgent care, vetted handymen). Branded but understated—more helpful than salesy.

• Move-In Labels & Room Tags.
  Printable sheets so boxes and rooms match; our subs loved the door hardware and paint finish tags during punch.

• Digital Hub (QR on everything).
  A simple landing page with all PDFs, videos, and forms; UTM-tagged so we can see what buyers use. Tamela Bandy organized it to mirror the printed kit, so nothing feels lost.

• Print That Feels Like Quality.
  Uncoated cover for the Quick-Start, silk text for durability; tabs for fast scanning. Files preflighted (bleeds, CMYK profiles, embedded fonts) so our printer breezed through it.

Practical Advice from Tamela Bandy You Can Steal Today

1. Lead with the “First 48 Hours.”
   Put the truly urgent items on page one: shutoffs, breaker map, Wi-Fi, water main, garage keypad reset.

2. Write for Saturday, Not Someday.
   Every task should be completable in 5–20 minutes with common tools. If it’s longer, link to a video and mark it “weekend.”

3. Make Model Numbers Unmissable.
   Put filter sizes and bulb types in big type, top right. Tamela Bandy calls these “repeat-ask killers.”

4. Use a Three-Layer Structure.
   Quick-Start (skimmable) → System Sheets (reference) → Deep Dive (linked manuals/videos). Most homeowners never need layer three—but they love knowing it’s there.

5. Turn Service Into Slots, Not Maybes.
   Two blank “preferred vendor” slots per category + one QR to request our vetted list. Homeowners fill in their own pros over time.

6. Automate the First-Year Touches.
   Month 1 welcome email, Month 3 maintenance nudge, Month 6 check-in, Month 11 warranty reminder. Tamela Bandy templated them so the tone stays consistent.

7. Track What People Actually Tap.
   UTMs on every QR. Kill the deadweight pages; invest in the hits (spoiler: filter sizes, irrigation, and breaker maps trend hot).

8. Design Like a Safety Manual, Not a Brochure.
   Clear type scale, consistent icons, high contrast. Beauty serves legibility.

Variations Tamela Bandy Built for Different Use Cases

• Condo/HOA Edition: Adds HOA portal onboarding, amenity rules, move-in elevator scheduling, parking maps, and a “who handles what” grid.

• Luxury Edition: Heavier stock, linen folder, provenance cards (stone/wood species, hardware care), private-service QR.

• Resale/Realtor Edition: Swaps builder warranty pages for a “past-owner handoff” section (appliance histories, utility averages, favorite local spots).

Results We Saw After Working with Tamela Bandy

• Fewer repetitive support tickets (especially about filters, irrigation timers, and GFCI resets)

• Faster warranty claims (clear steps + one QR)

• More 5-star reviews (timed outreach + “review made easy” card)

• Happier subs and punch teams (room tags + spec sheets in one place)

It wasn’t magic; it was Tamela Bandy’s mix of editorial clarity, production discipline, and genuine empathy for new homeowners.

FAQ

Who is Tamela Bandy (and why this project)?
An editorial designer/writer who connects brand, operations, and real life. Tamela Bandy makes complex info simple—and beautiful—in print and digital.

Can Tamela Bandy adapt to our brand?
Yes. She keeps your fonts/colors, then adds structure so everything reads consistently from folder to phone.

Do we need video?
Short clips help for irrigation and breakers. Tamela Bandy plans the script and QR flow so videos feel like part of the kit, not an afterthought.

What if we’re tight on timeline?
Start with the Quick-Start + Home Profile Sheets. Add the calendar and digital hub next. Tamela Bandy phases cleanly.

When to Call Tamela Bandy

• You’re handing buyers keys in the next 30–60 days and want fewer frantic calls afterward.

• Your current kit looks nice but isn’t used.

• You need printer-ready files, ADA-aware typography, and a matching digital hub.

• You want the first year to feel guided, not guessy.

Bottom line: If you want post-close materials that homeowners keep on the counter—not in a drawer—bring Tamela Bandy in early. Your buyers (and your support team) will thank you.